Chapter 7. Quality management of passenger transport by road transport in time deficit conditions

This section examines the theoretical and methodological aspects of assessing the quality of passenger transportation by road under time constraints. The standards for customer time expenditure on passenger transportation by road under time constraints in urban conditions are substantiated by quality levels (high; medium; low) and groups of cities (Group I – cities with a population of over 1 million people; Group II – cities with a population of 500 thousand to 1 million people; Group III – cities with a population of 250 thousand to 500 thousand people; Group IV – cities with a population of less than 250 thousand people). Attention is paid to the methodological aspects of assessing the quality of domestic regional passenger transportation by road under time constraints. The methodological and applied aspects of managing the quality of passenger transportation by road under time constraints are highlighted. Alternatives for improving the quality of passenger transportation by road transport in conditions of time shortage are identified: optimization of the density of the road network and bus intervals on routes; optimization of the length of the stages and the speed of connections on bus routes. Examples of solving the problem of choosing the optimal directions for increasing the density of the road network and reducing the intervals of bus movements on routes are considered. Variations of solving the problem of optimizing the length of the stages and the speed of connections on bus routes are considered, provided that a high-speed mode and an express mode of bus movement are introduced alongside the usual modes of movement of passenger road transport rolling stock. The key stages of the methodology for surveying the route bus network and implementing methods for managing the quality of passenger transportation by road transport in conditions of time shortage are characterized. Attention is paid to planning (including standardization) of indicators and sub-indicators of the quality rate of passenger transportation by road transport, in particular the rate of bus fleet utilization and bus operating speed.