Quality management of passenger transport by road transport in time deficit conditions
Keywords:
Quality, passenger transportation, road transport, time deficit, bus routeSynopsis
This section examines the theoretical and methodological aspects of assessing the quality of passenger transportation by road under time constraints. The standards for customer time expenditure on passenger transportation by road under time constraints in urban conditions are substantiated by quality levels (high; medium; low) and groups of cities (Group I – cities with a population of over 1 million people; Group II – cities with a population of 500 thousand to 1 million people; Group III – cities with a population of 250 thousand to 500 thousand people; Group IV – cities with a population of less than 250 thousand people). Attention is paid to the methodological aspects of assessing the quality of domestic regional passenger transportation by road under time constraints. The methodological and applied aspects of managing the quality of passenger transportation by road under time constraints are highlighted. Alternatives for improving the quality of passenger transportation by road transport in conditions of time shortage are identified: optimization of the density of the road network and bus intervals on routes; optimization of the length of the stages and the speed of connections on bus routes. Examples of solving the problem of choosing the optimal directions for increasing the density of the road network and reducing the intervals of bus movements on routes are considered. Variations of solving the problem of optimizing the length of the stages and the speed of connections on bus routes are considered, provided that a high-speed mode and an express mode of bus movement are introduced alongside the usual modes of movement of passenger road transport rolling stock. The key stages of the methodology for surveying the route bus network and implementing methods for managing the quality of passenger transportation by road transport in conditions of time shortage are characterized. Attention is paid to planning (including standardization) of indicators and sub-indicators of the quality rate of passenger transportation by road transport, in particular the rate of bus fleet utilization and bus operating speed.
References
Passenger transport. Statistics of the OECD. Available at: https://data-explorer.oecd.org/vis?lc=
en&df[ds]=DisseminateFinalDMZ&df[id]=DSD_TRENDS%40DF_TRENDSPASS&df[ag]=OECD.ITF&df[
vs]=1.0&dq=.A.....&lom=LASTNPERIODS&lo=5&to[TIME_PERIOD]=false&vw=tb
Datasets: Transport. Derzhstat. Available at: https://stat.gov.ua/index.php/en/datasets?f%5B0%5D=ds_topics%3A182
Pakdil, F., Kurtulmuşoğlu, F. B. (2014). Improving service quality in highway passenger transportation: a case study using quality function deployment. European Journal of Transport and Infrastructure Research, 2014 (4), 375–393. https://doi.org/10.18757/ejtir.2014.14.4.3043
Frinaldi, A., Embi, M. A., Bila, A., Angriani, S., Uttami, A. A. (2020). The Effect of Driver Service Quality on Passenger Satisfaction in Public Transportation. Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019). Advances in Economics, Business and Management Research, 125, 51–60. https://doi.org/10.2991/aebmr.k.200305.180
Chocholac, J., Sommerauerova, D., Hyrslova, J., Kucera, T., Hruska, R., Machalik, S. (2020). Service quality of the urban public transport companies and sustainable city logistics. Open Engineering, 10 (1), 86–97. https://doi.org/10.1515/eng-2020-0010
Nykonchuk, V. (2022). Research of Passenger Transport Service System by Quality Indicators. Central Ukrainian Scientific Bulletin. Technical Sciences, 2 (5 (36)), 246–253. https://doi.org/10.32515/2664-262x.2022.5(36).2.246-253
Achkasova, L., Dmytriiev, I., Shevchenko, I.; Levchenko, Ia., Dmytriiev, I. (Eds.) (2023). Assessment of the efficiency of work control of the employees of the motor transport enterprise. Innovative development of the road and transport complex: problems and prospects. Kharkiv: РС ТЕСHNOLOGY СЕNTЕR, 90–108. http://doi.org/10.15587/978-617-7319-71-8.ch6
Moovendhan, V., Kundu, G. K., Gaur, P., Sharma, G. M. (2024). Analyzing the Impact of Service Quality on Public Transport Performance: A Panel Data Analysis with an Online Recommendation System. European Transport/Trasporti Europei, 96, 1–15. https://doi.org/10.48295/et.2024.96.3
Shevchenko, I., Dmytriiev, I., Dmytriieva, O. (2022). Research on the influence of design characteristics on the performance of large class city buses. Automobile Transport, 50, 51–58. https://doi.org/10.30977/at.2019-8342.2022.50.0.06
Bhuiyan, M. R., Islam, Md. T., Alam, S. M. A., Sumon, N. (2023). Identifying Passengers Satisfaction in Transportation Quality: An Empirical Study in Bangladesh. PMIS Review, 2 (1), 27–46. https://doi.org/10.56567/pmis.v2i1.10
Stohul, O. I., Dmytriiev, V. I. (2014). Yakist avtomobilnykh pasazhyrskykh perevezen yak obiekt upravlinnia. Problemy i perspektyvy rozvytku pidpryiemnytstva: zbirnyk naukovykh prats Kharkivskoho natsionalnoho avtomobilno-dorozhnoho universytetu, 2 (2), 54–58.
Tyrinopoulos, Y., Antoniou, C. (2014). Analysis of Passengers’ Perception of Public Transport Quality and Performance. International Journal of Information Systems and Supply Chain Management, 7 (1), 56–72. https://doi.org/10.4018/ijisscm.2014010104
Chumachenko, I. V., Davidich, Yu. A., Galkin, A. S., Davidich, N. V. (2017). Quality assessment of passenger transportation by urban transport while using various number of fixed-route transport facilities. Science & Technique, 16 (5), 415–421. https://doi.org/10.21122/2227-1031-2017-16-5-415-421
De Oña, J. (2021). Service quality, satisfaction and behavioral intentions towards public transport from the point of view of private vehicle users. Transportation, 49 (1), 237–269. https://doi.org/10.1007/s11116-021-10175-7
Kuziyev, A. U., Suyunov, O. D., Xurramov, K. B. (2022). Improving the quality of passenger service in city public transport. International Bulletin of Engineering and Technology, 2 (12), 157–161. https://doi.org/10.5281/zenodo.7483183
Nazarenko, Ya. Ya. (2013). Theoretical aspects of management of quality of carrying passengers by motor transport. Upravlinnia proektamy, systemnyi analiz i lohistyka. Tekhnichna seriia,12, 313–318.
Olivková, I. (2016). Evaluation of Quality Public Transport Criteria in Terms of Passenger Satisfaction. Transport and Telecommunication Journal, 17 (1), 18–27. https://doi.org/10.1515/ttj-2016-0003
Dmitriiev, I. A., Shevchenko, I. Yu. (2017). Theoretical and methodical aspects of forecasting the development of the motor transport complex under conditions of instability of the national economy. Public and private partnership in conditions of innovative development of the economy. Italy: Edizioni Magi, 38–47.
Friman, M., Lättman, K., Olsson, L. E. (2020). Public Transport Quality, Safety, and Perceived Accessibility. Sustainability, 12 (9), 3563. https://doi.org/10.3390/su12093563
Aniebiet, E., Joseph, A. A., Edim, E. J., Rosemary, M. (2021). (2021). Service Quality and Passengers’ Loyalty of Public Transportation Companies. British Journal of Management and Marketing Studies, 4 (4), 82–98. https://doi.org/10.52589/bjmms-lrq7javx
Kudriavtsev, V., Kudriavtseva, O., Shevchenko, I., Shumilo, I., Smailova, G.; Levchenko, Ia., Dmytriiev, I. (Eds.) (2023). Theoretical foundation of the component mechanism of sustainable development management of transport enterprises. Innovative development of the road and transport complex: problems and prospects. Kharkiv: РС ТЕСHNOLOGY СЕNTЕR, 33–49. http://doi.org/10.15587/978-617-7319-71-8.ch3
Dohadailo, Ya., Levchenko, Ia., Shevchenko, I., Nesterenko, V., Britchenko, I.; Levchenko, Ia., Dmytriiev, I. (Eds.) (2023). Preventive anti-crisis management of road enterprises in conditions of sustainable development. Innovative development of the road and transport complex: problems and prospects. Kharkiv: РС ТЕСHNOLOGY СЕNTЕR, 50–68. http://doi.org/10.15587/978-617-7319-71-8.ch4
Tran, P. Q., Ngo, P. D., Vuong, D. T., Nguyen, P. T. (2023). Key factors affecting quality of urban public passenger bus transport service. International Conference of Snikom 2021, 2798, 020030. https://doi.org/10.1063/5.0154302
Zhu, C., Wang, K., Wang, T. (2023). Research of passenger-perceived service quality of urban public transportation system. 3rd International Conference on Internet of Things and Smart City (IoTSC 2023), 3. https://doi.org/10.1117/12.2683840
Ismael, K., Esztergár-Kiss, D., Duleba, S. (2023). Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups. European Transport Research Review, 15 (1). https://doi.org/10.1186/s12544-023-00578-1
Madaminova, M. M., Ganihodjayev, S. A. (2023). Indicators affecting passenger service processes and their scientific interpretation. Technical Science and Innovation, 4.
Monzon, A., Hernandez, S., Cascajo, R. (2013). Quality of Bus Services Performance: Benefits of Real Time Passenger Information Systems. Transport and Telecommunication Journal, 14 (2), 155–166. https://doi.org/10.2478/ttj-2013-0013
Berežný, R., Konečný, V. (2017). The Impact of the Quality of Transport Services on Passenger Demand in the Suburban Bus Transport. Procedia Engineering, 192, 40–45. https://doi.org/10.1016/j.proeng.2017.06.007
Bilişik, Ö. N., Şeker, Ş., Aydın, N., Güngör, N., Baraçlı, H. (2018). Passenger Satisfaction Evaluation of Public Transportation in Istanbul by Using Fuzzy Quality Function Deployment Methodology. Arabian Journal for Science and Engineering, 44 (3), 2811–2824. https://doi.org/10.1007/s13369-018-3576-5
Bubalo, T., Rajsman, M. (2020). Quality of Transport Service in Intercity Road Passenger Transport: A Literature Review. Journal of Traffic and Logistics Engineering, 8 (1), 18–28. https://doi.org/10.18178/jtle.8.1.18-28
Kryvoruchko, O., Dmytriiev, I., Poyasnik, G., Shevchenko, I., Levchenko, Ia.; Dmytriiev, I., Levchenko, Ia. (Eds.) (2021). Transport and logistics services as a component of the transport complex and their quality management. Problems and prospects of development of the road transport complex: financing, management, innovation, quality, safety – integrated approach. Kharkiv: РС ТЕСHNOLOGY СЕNTЕR, 42–62. http://doi.org/10.15587/978-617-7319-45-9.ch4
Hajduk, I., Poliak, M., Gašparík, J. (2022). Quality of transport services and customer satisfaction measurement. The Archives of Automotive Engineering – Archiwum Motoryzacji, 96 (2), 51–76. https://doi.org/10.14669/am/151707
Rosli, A. (2024). The Effects of Service Quality of Public Transport Towards Passenger Preferences: Evidence from Major Cities in Sarawak State, Malaysia. International Journal of Transport Development and Integration, 8 (4), 595–603. https://doi.org/10.18280/ijtdi.080411
Downloads
Pages
83-101
Published
March 31, 2025
Categories
Copyright (c) 2025 Illia Dmytriiev, Inna Shevchenko, Nazgul Smagulova, Oleksandr Yefymenko, Ayaulym Rakhmatulina
Details about the available publication format: PDF
PDF
ISBN-13 (15)
978-617-8360-14-6
How to Cite
Dmytriiev, I., Shevchenko, I., Smagulova, N., Yefymenko, O., & Rakhmatulina, A. (2025). Quality management of passenger transport by road transport in time deficit conditions. In I. Levchenko & I. Dmytriiev (Eds.), STRATEGIC-ORIENTED MANAGEMENT OF THE TRANSPORT INDUSTRY: LOGISTICS APPROACHES, INNOVATIVE SOLUTIONS AND MANAGEMENT MODELS (pp. 83–101). Kharkiv: TECHNOLOGY CENTER PC. https://doi.org/10.15587/978-617-8360-14-6.ch7
