1. Transport and logistics services as a component of the transport complex and their quality management // PROBLEMS AND PROSPECTS OF DEVELOPMENT OF THE ROAD TRANSPORT COMPLEX: FINANCING, MANAGEMENT, INNOVATION, QUALITY, SAFETY – INTEGRATED APPROACH / editor . — Kharkiv: TECHNOLOGY CENTER PC, 2021. — С. 42–62. — ISBN: 978-617-7319-45-9. — DOI: 10.15587/978-617-7319-45-9.ch4.